Legal information and complaints
1. Legal details
Trading name: SERANTIO. Form: individual business (Person Fizik). NIPT: M66829208A. Address: Vlorë, Lagjia Pavarësia, Rruga Gaq Vishi, Building No. 48, Apartment No. 14, Floor 5, Albania. Email: helpdesk@serantio.com. Phone: +355 69 483 0053. Website: https://serantio.com.
2. Complaints
For complaints concerning an order, product, payment or delivery, customers may contact SERANTIO by email or phone. Please include the order number, purchase date and a description of the issue. SERANTIO will respond within a reasonable time and respect mandatory consumer rights.
3. Commercial communications
Promotional messages are sent only where an appropriate lawful basis exists. Recipients can unsubscribe through the link in the message or by emailing helpdesk@serantio.com. A purchase does not automatically constitute marketing consent.
4. Document changes
SERANTIO may update these policies when laws, payment methods, logistics, analytics, technical providers or its business model change. The version published on serantio.com is the version in force.
5. Document date
This document was updated on 1 October 2026. The version published on serantio.com is the version in force.