SERANTIO · serantio.com
1. Right of withdrawal
For online orders, the consumer may withdraw from the contract within the applicable statutory period, normally 14 days from receipt of the goods, without giving a reason, subject to legal exceptions.
2. How to request a return
To request a return, the customer should contact helpdesk@serantio.com or +355 69 483 0053 and provide their name, order number and product. SERANTIO will provide practical return instructions.
3. Product condition
The product should be returned, where possible, in a condition suitable for resale, with labels and accessories. The consumer may handle it only as necessary to establish its nature, characteristics and functioning.
4. Return cost
The direct cost of return is borne by the consumer unless SERANTIO expressly offers free returns or the law requires otherwise.
5. Exceptions
The right of withdrawal does not apply to categories excluded by law, for example sealed goods for hygiene reasons once opened after delivery.
6. Refund
After a valid withdrawal, SERANTIO refunds payments in accordance with statutory conditions and deadlines. The refund may be withheld until the returned goods are received or the consumer provides evidence of dispatch, as permitted by applicable law.
7. Defective products or incorrect order
If goods are damaged, defective or do not match the order, the customer should contact SERANTIO. The remedy may include replacement, repair, price reduction or refund depending on the issue and applicable law.